1. The 3-Day Adherence Window
Medication adherence drops precipitously if a patient is more than 3 days late on a chronic medication refill. RxHello monitors your PMS data daily for patients who meet the following criteria:
- Prescription is for a chronic condition (Statins, ACE Inhibitors, Antidiabetics).
- Days supply has been exhausted for ≥ 3 days.
- Patient is opted-in to SMS communication.
The Action: RxHello sends a gentle, compliant nudge: "Hi [Name], this is Main St Pharmacy. It looks like you might be running low on your Atorvastatin. Reply YES to schedule a refill."
2. Automated Vaccine Cross-Selling
Vaccines represent some of the highest margin opportunities in independent pharmacy, but technicians rarely have time to review a profile and pitch a vaccine at the register.
RxHello analyzes age and dispensing history. When a patient texts in to check store hours or refill a generic maintenance med, the AI appends a clinical prompt based on your rules engine:
Example Interaction:
Patient: "Are you open on Sundays?"
RxHello: "We are closed on Sundays, but open Mon-Sat 9AM-6PM. Also, I see you are 65 and haven't had a high-dose flu shot this season. We have them in stock. Reply 'FLU' if you'd like to schedule an appointment for Monday."
3. The Return-to-Stock (RTS) Preventer
Every prescription you return to stock is a loss of labor, materials, and potential revenue. RxHello implements a strict, multi-touch will-call bin management system.
| Day in Bin | Action Taken | Tone |
|---|---|---|
| Day 0 | Ready for Pickup notification sent. | Informational |
| Day 5 | Reminder 1: "Still waiting for you." | Helpful nudge |
| Day 10 | Reminder 2: "Will be returned to stock in 48 hours." | Urgent |
| Day 12 | Flagged in PMS for RTS process. | Internal Alert |