Frequently Asked Questions
Straight answers about how RxHello works in the real world.
Does RxHello replace my IVR phone system?
No, but it works alongside it. We provide a text-enabled phone number. You can update your IVR greeting to say: "Press 1 to text our AI assistant for immediate refill status, or stay on the line." Alternatively, we can port your existing landline to enable SMS, allowing patients to text the number they already know.
How long does implementation take?
For supported PMS systems (PioneerRx, Rx30), technical integration takes about 48 hours after BAA execution. We then spend 1-2 days training your staff on the dashboard and clinical handoff protocols. You can be live in under a week.
What if a patient asks for medical advice?
RxHello is strictly programmed not to provide clinical advice. When it detects questions about drug interactions, side effects, or dosing, it immediately halts the automated conversation and routes the chat to the Pharmacist Queue with an alert, telling the patient a pharmacist will reply shortly.
Are there setup fees?
No. Our monthly pricing tiers are all-inclusive. We do not charge implementation or setup fees, nor do we lock you into annual contracts.